Sunday, April 20, 2008

Social stuff

I love the Slammin' the boards inititative - what a wonderful way to market our skills! It's really important that the effort be maintained, for the librarians to continue to spread the word widely and not just locally.

There are lots of ways to make it local as well. I envisage a wiki for our customers to post questions and answers to - why limit it to the librarians when there is so much knowledge out there in the community? Of course there would be librarian input - but let's make it truly social, not the 'us and them' mentality in a different form. For those who aren't so computer literate, we could have a paper based system in the library branches, librarians could then post the questions/answers to the wiki on behalf of the customer - my experience is that most reference queries come up again in some form.

This could also be an excellent way for customers to 'vote' on our collection - and a really good way to gather suggestions for purchase and suggestions for research guides. Just a couple of thoughts...

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